Term & Conditions
1. The customer must thoroughly check and confirm the order confirmation. If any details are missing or incorrect they must inform us immediately by email.
Telephone calls are not adequate for our records. It must be confirmed in writing.
2. DATES. Any dates given are subject to change. We aim to stick to the estimated date however in order to save on emissions/resources it is sometimes necessary to rearrange templates/installations as part of our logistical planning. If this is required, adequate notice will be given.
3. Postponed installations. You must provide us with at least 7 days notice in order to postpone your installation. If you fail to inform us that the installation cannot take place on the specified date as per your order confirmation you will incur a £500 revisit fee. Template revisits are chargeable plus travel expenses. To reschedule a template visit we require at least 4 days notice otherwise the aforementioned revisit charge will be applicable. If a cleared preauthorisation is not provided prior to installation there will be a £500+VAT revisit charge applied for the missed installation slot.
4. COLOUR- It is the customers responsibility to ensure that they have chosen the correct colour,
we are not liable for any losses due to incorrect colour choice by the customer.
The colour provided will be the colour stated on your order confirmation. Please remember that granite/quartz does vary from slab to slab with colour intensity, patterning and veining.
5. The customer must be there on the day of install/template to give clear instructions to the installation team at all times. We will not accept instructions from anyone but the customer
named on the order confirmation without prior written instruction from the customer. Any decisions made for or on the customers behalf are at the customers risk and we will not accept
liability for this.
6. We are not contracted to undertake any plumbing, carpentry or other works unless stated on your order confirmation.
Before installation all of your plumbing must be disconnected,
existing worktops removed, units level and ready to accept the granite. Please note that we do not provide flush mounted sink cut outs. U/M sink cut outs will be cut with an overhang by default.
7. Cancellations. Any cancellations will be individually assessed for losses incurred by us and invoiced for the monies outstanding. Deposits are a commitment to order therefore non refundable.
Orders cancelled before template/manufacture, will be charged a £50 administration fee.
Failure to recover losses incurred will result in consequent legal action.
8. PAYMENT – You will be required to complete a pre-authorisation check on your payment card to ensure there are sufficient funds in order to fulfil the transaction. No payment is debited from your card during this pre-authorisation check. Your card will only be charged upon completion of installation. Full payment must be made immediately on completion if payment is not secured the worktops will be removed and legal action taken to recover any losses.
In the unlikely event that you are unhappy with the finished product on completion,
please complete the sign off sheet stating the issues and contact the office immediately.
Your credit/debit card will be deducted of the final balance and any additional charges after completion
unless an alternate payment method is provided.
Granite4you hold full title to the goods until full payment is secured.
Any outstanding monies after 24 hours of the installation date, will incur a late payment penalty of £50, then 2% per day.
We understand and will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed terms.
9. We will require a suitable space outside to work, with access to power and water. If there is not a suitable place to work a revisit fee will be charged
We cannot work on public land, pavements, balconies etc… The area must either be a private rear garden solely owned by you and of adequate size to work(min 3m x 5m).
The working area must be a clear area situated at least 10 metres away from public property/vehicles/pavements/highways.
If you are having an onsite installation please be aware that processing stone will generate dust and noise outside of your property.
10. ACCESS – Any access issues must be discussed before installation. Our working hours are from 8am-6pm,
this time must be reserved for us to complete your installation.
In any event that there are restricted working hours, you must inform us prior to installation.
If we cannot complete your installation on the allocated day due to your time restrictions a revisit fee will be charged.
A parking space directly outside the property with permit (if applicable) must be provided by the customer with clear access in to the property.
In the event of any undisclosed access issues, we will have no alternative but to abandon installation and a revisit charge will be applicable.
11. Although we aim to complete installation within one working day, this may not always be possible. Please be aware that your granite worktop installation may require longer to complete due to any reason or circumstances. Allowances should be made for this and we will not be held liable should your installation require longer to complete. Due to the nature of our work we may need to revisit to complete the works. In this case we will aim to return within 7-10 days to complete.
12. All dimensions quoted are nominal and no liability is accepted for reasonable variations of whatsoever nature.
Granite fabrication is not an exact science and slight tolerances in both overhangs and thickness are to be expected. The Company do not take any responsibility for live plaster falls and it is the responsibility of the customer to make good these areas. Please be aware that the worktops are not scribed, walls are rarely straight and as such natural wall gaps may occur. The size of the gaps will depend on the contour of the wall. There may also be gaps left for expansion and/or to manoeuvre the stone safely in to place. Therefore it is necessary to finish the walls with upstands or tiles.
Please check your walls prior to fitting or discuss with your templater if you are concerned.
Decorating/paintwork/fillers may need to be applied or touched up after installation by the customer we are not liable for any damage to walls/paintwork whilst completing your installation.
13. The Company also reserve the right to add joints where it feels necessary, commensurate with health and safety guidelines, accessibility and economical use of the material.
The position of joins will ultimately be decided by your fitting team. If you have a preference on where the joins are to be placed this must be discussed in advance, charged accordingly and detailed on page 1 of your order confirmation. If you choose the position of the joins, liability is transferred to the customer.
14. The person who confirms the order by email accepts personal liability in the event the company/person fails to pay according to the terms
15. It is imperative that you or a representative for you, will be at the property on completion to inspect the works and complete the sign off sheets.
You will appreciate that after our installers leave your premises it is impossible for us to verify any subsequent claim for damage
to the material or their surrounds.
Consequently if the client is not present to sign off the acceptance form and attach any comments associated with any issues, the client must accept that we are no longer liable.
Should any claims arise, they will be individually assessed and dealt with by our insurance company. Thus not affecting this contract of sale or any monies owed.
16. Force Majeure – Neither party shall be liable for any delay, defect or deficiency hereunder to the extent that such delay, defect or deficiency is caused by an event of force majeure which
affects performance by hindering, delaying or making considerably more difficult the fulfillment of commitments of the party. “Force majeure” shall mean labour disputes or
any circumstance beyond the control of the party such as acts of God, disruption of transport, obstruction by ice, accidents, breakages of material, breakdowns of machinery,
or delay in delivery by any third party which is caused by force majeure.
